Customer Experience: A loyal customer snaps all ties

Customer experience is the deciding factor in a customer's decision to continue with a product or a service. Sadly, I have decided to discontinue my relationship with the bank that has served me over the last decade. Customer service is non existent, the user epxerience is archaic. What could I have done?

CEO's please spend time out of the office and in the hot-seats. You are losing too many customers.

I do not believe in taking names, the wise know:-)

The "wow" factor in Customer Experience

As a follow up to the previous post about customer experience and wow!

• Wow, Finally I have a life: no more calling the IT folks
• Wow, that was fast!
• Wow, that did not take much doing!
• Wow, that was a fast response!
• Wow, this is too cool
• Wow, this really makes sense!
• Wow, now even grandma can use this