tag:blogger.com,1999:blog-14268312.post115562143396058143..comments2018-06-13T06:06:58.081-04:00Comments on User Experience, Usability, & Design Leadership: Bank-visit causes pain in the neck(Importance of information design in physical spaces)Masood Nasserhttp://www.blogger.com/profile/07062139413535458829noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-14268312.post-47505404302587716292006-08-20T09:37:00.000-04:002006-08-20T09:37:00.000-04:00they could also think of ergonomic displays, like ...they could also think of ergonomic displays, like keeping the dispay counter at a much lower level. OR, nuch better, have a device instead of a paper token that buzzes onceit is your turn.<br /><br />cheersMasood Nasserhttps://www.blogger.com/profile/07062139413535458829noreply@blogger.comtag:blogger.com,1999:blog-14268312.post-1155811655385770942006-08-17T06:47:00.000-04:002006-08-17T06:47:00.000-04:00I'm not quite so sure. I believe the banking exper...I'm not quite so sure. I believe the banking experience in Singapore (per say) should not be too different from anywhere in the US, i might be wrong but. However the token, the beep, the seating arrangement, and the constant lookups are common, only the ergonomics of the chairs might make a difference there. To make it worse - i have this account with UOB in Singapore- the seating arrangement was about 30-40 yards from the actual helpdesks which were organised in a circular hallway(so you get to see only half the personnel and their desks, the other is eclipsed at all times), so people who could actually sense their turn were running around frantically trying to figure a shortest path to the desknumber they'd been assigned. I remember walking up to the person attending me with a wry smile as she was on the shortest tangential approach from where I was seated.Anonymousnoreply@blogger.com